Call Center Services
Solicitation number CSPS-RFP-1516-NL-001
Publication date
Closing date and time 2015/04/20 14:00 EDT
Last amendment date
Description
The Canada School of Public Service (CSPS) requires the services of a team of bilingual full-time Call Centre agents on an “as and when requested basis” to meet ongoing demands of the Corporate Management and Registration Services Branch. The services will be required for a period of one (1) year with the irrevocable options to extend by up to two (2) additional year periods. There is a security requirement associated with this requirement. For additional information, consult Part 6 - Security, Financial and Other Requirements, and Part 7 - Resulting Contract Clauses. For more information on personnel and organization security screening or security clauses, bidders should refer to the Canadian Industrial Security Directorate (CISD), Industrial and Security Program of Public Works and Government Services Canada (http://ssi-iss.tpsgc-pwgsc.gc.ca/index-eng.html) website” . Bidders in receipt of a pension or a lump sum payment must provide the required information as detailed in article 3 of Part 2 of the bid solicitation. The requirement is subject to the provisions of the World Trade Organization Agreement on Government Procurement (WTO-AGP), the North American Free Trade Agreement (NAFTA), and the Agreement on Internal Trade (AIT).
Contract duration
Refer to the description above for full details.
Trade agreements
-
World Trade Organization Agreement on Government Procurement (WTO GPA)
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Contact information
Contracting organization
- Organization
-
Canada School of Public Service
- Address
-
373 Sussex DrOttawa, Ontario, K1N6Z2Canada
- Contracting authority
- Lépine, Nathalie
- Phone
- 613-853-6378
- Address
-
425 St-Joseph BlvdGatineau, QC, K1N 6Z2CA
Buying organization(s)
- Organization
-
Canada School of Public Service
- Address
-
373 Sussex DrOttawa, Ontario, K1N6Z2Canada
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
| Document title | Amendment no. | Language | Unique downloads | Date added |
|---|---|---|---|---|
| qsas_4.pdf | EN | 15 | ||
| qsas_4.pdf | FR | 14 | ||
| qsas_3.pdf | EN | 15 | ||
| qsas_3.pdf | FR | 14 | ||
| amendment_2.pdf | EN | 17 | ||
| amendment_2.pdf | FR | 16 | ||
| csps-rfp-1516-nl-001_amendment_001_bil.pdf | EN | 23 | ||
| csps-rfp-1516-nl-001_amendment_001_bil.pdf | FR | 22 | ||
| rfp_-_call_center_final_en.pdf | 000 | EN | 166 | |
| csps-rfp-1415-rd-005_-_en_-final_nl.pdf | 001 | EN | 46 | |
| rfp_-_call_center_final_french.pdf | 000 | FR | 17 | |
| csps-rfp-1415-rd-005_-_fr_-_final_nl.pdf | 001 | FR | 10 |
Access the Getting started page for details on how to bid, and more.
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