Prairie Region and Transportation and Security Services

Requirement

The CBSA requires the provision of security personnel and transportation services in the Prairie Region. It is a requirement that the Contractor ensures that its security personnel meet the standards outlined in this Statement of Work.

Location of main services:

1. Edmonton, Alberta
2. Calgary, Alberta

Other locations as and when required:

1. Winnipeg, Manitoba
2. Regina, Saskatchewan
3. Saskatoon, Saskatchewan

The CBSA will provide work space at the CBSA’s Enforcement and Intelligence Operations Division (EIOD), located at 10345 104^th Street, Edmonton, AB, for use of the Contractor’s Operational Manager. Work space for personnel will also be provided at the Harry Hays building, located at 220 4^th Avenue SE, Calgary, AB. It will be the responsibility of the Contractor to equip this office and retain and pay for any necessary supplies and services (i.e., phone) to enable the Operational Manager to perform their duties. The Contractor will not be responsible to pay for any utilities or other services that may be included in the cost paid for by the landlord nor will the Contractor be responsible to pay for any costs associated with work required to run cables to this office (i.e., any work behind walls). The security personnel will be granted (as appropriate) limited access to CBSA computer systems, which include email and access to a shared network drive. No other access to computer systems or networks will be provided, unless otherwise approved by the CBSA Project Authority.

The general requirement for the provisions of services for this Contract is broken down as the following:

• Transportation (Part 2, Section 2.2)
• Departure Verification (Part 2, Section 2.3)
• Cell Block Monitoring (Part 2, Section 2.4)

Transportation

The Contractor must manage and provide for the safe and secure transportation of Detainees and their personal effects within the Prairie Region, more specifically Edmonton, Calgary, Winnipeg, Saskatoon and Regina. This will include transportation to and from Provincial or Federal detention facilities and other institutions, CBSA offices, medical facilities and hospitals, embassies or consulates, police stations or detachments, POEs including international airports, land border points, IRB sites, or other destinations as required.

• The Contractor must provide two (2) security personnel, one (1) of whom will be the driver, when transporting any Detainee. Depending upon the CBSA’s risk assessment of the Detainee’s behaviour, criminal profile and past history, this minimum may be adjusted and additional security personnel may be required. Risk assessment and ratios will be developed by the CBSA in consultation with the Contractor and communicated on a case by case basis. Transport may occur on Federal or Provincial statutory holidays, or at other times as deemed required by the CBSA. The Contractor must ensure that adequate security personnel coverage is provided for all sites as defined in this Statement of Work.

• Inter-provincial transport of Detainees and their belongings may be required by the CBSA at any time.

• Security personnel performing transportation work must be fully trained and certified as required in all aspects of the operations, and meet the training requirements articulated in Part 4 “Training Requirements”.

• The Contractor must provide vehicles to transport persons of all ages and physical limitations, including the movement of baggage or personal effects. Vehicle specifications are articulated in Part 12, Section 12.2 “Transport Specific Standards”.

• The Contractor must provide properly equipped vehicles that will be used to transport Detainees as specified in Part 12, Section 12.2 “Transport Specific Standards”. Further, the Contractor is responsible for maintaining electronic records to cover such items as transportation logs, gas receipts, meals, vehicle maintenance, time sheets, etc.

• All security personnel must hold, at a minimum, a valid driver’s licencelicense enabling them to drive in the three (3) provinces where services are required (Alberta, Saskatchewan, and Manitoba), as further defined in Part 6, Section 6.2 “LicencesLicenses”.

• At no time are female, male and family Detainees to be co-mingled in the same vehicle for transportation (with the exception that family members may be co-mingled with other family members).

• Additional security personnel must be available to provide on-site backup in Calgary, AB and Edmonton, AB within twenty-four (24) hours’ notice, consistent with Part 8, Sections 8.3 and 8.5.6..

• The security personnel must perform documentation delivery as per CBSA Procedures and Protocols.

Departure Verification

The Contractor must provide departure verification services for detained and released (non-detained) individuals within the Prairie Region, more specifically Edmonton, Calgary, Winnipeg, Saskatoon and Regina. Departure verification of persons detained and released will be governed by procedures and protocols established by the CBSA and provided to the Contractor.

Detained Departure Verification

• Unless otherwise instructed by the CBSA, two (2) security personnel, one (1) of whom will be the driver, must pick up a Detainee from a detention or jail facility, CBSA office, or other location and transport them to an International Airport, land POE or any other location designated by the CBSA, for removal. The Detainee, along with their personal effects, must be checked in by the security personnel. After accompanying the Detainee though airport security screening, the security personnel must confirm the Detainee’s departure from Canada.

• The security personnel must maintain full custody, care and control of the Detainee and their belongings while in transit to an international airport or land POE to a point of departure verification. If the departure is aborted, the Contractor or security personnel must advise the CBSA immediately and transport the Detainee and their personal belongings back to the detention facility or other location, as directed by the CBSA.

• The security personnel must retrieve, store, transport and transfer all baggage, personal belongings and valuables including any money belonging to the Detainee, until such time as that Detainee has departed Canada.

• A signature is required by both the Detainee and security personnel as witness for valuables received, returned and transferred. The transfer of such items must be shown on the appropriate tracking and log sheet. This log must be provided to the CBSA when requested and must be included in the Detainee file which will be turned over to the CBSA.

• Departure is verified once the individual has been placed on the respective flight and the plane has left the gate, or if the Detainee has been driven to the Canada-U.S. border and was legally admitted to the U.S. The prescribed Confirmation of Departure form must be initialed by the security personnel and name printed, indicating that departure has been confirmed by the Contractor (as opposed to a CBSA official).

• The security personnel must notify the identified CBSA Officer via the communication method identified by the CBSA as well as turn over the Confirmation of Departure form to the CBSA.

• If a departure is cancelled, the security personnel must complete appropriate documentation as specified by the CBSA, and notify CBSA officials within prescribed timelines as defined within CBSA Procedures and Protocols.

• Additional security personnel must be available to provide on-site backup in Calgary, AB and Edmonton, AB within 24 hours’ notice, consistent with Part 8, Sections 8.3 and 8.5.6.

 Released Departure Verification

• Released departure verification must involve at least one (1) security personnel meeting a non-detained CBSA client at an international airport or other designated location, and verifying departure in the same fashion as in Part 2, Section 2.3.1 “Detained Departure Verification”.

• Departure is verified once the individual has been placed on the respective flight and the plane has left the gate, or if the client has been driven to the Canada-U.S. border and was legally admitted to the U.S. The prescribed Confirmation of Departure form must be initialed by the security personnel and name printed, indicating that departure has been confirmed by the Contractor (as opposed to a CBSA official).

• The security personnel must notify the identified CBSA Officer via the communication method identified by the CBSA as well as turn over the Confirmation of Departure form to the CBSA.

• If a departure is cancelled, the security personnel must complete appropriate documentation as specified by the CBSA, and notify CBSA officials within prescribed timelines as defined within CBSA Procedures and Protocols.

• Additional security personnel must be available to provide on-site backup in Calgary, AB and Edmonton, AB within 24 hours’ notice, consistent with Part 8, Sections 8.3 and 8.5.6. The CBSA must grant prior approval for overtime or the addition of security personnel.

Cell Block Monitoring

The Contractor will be responsible for providing cell block monitoring services for detained individuals at the Edmonton Enforcement and Intelligence Operations and Calgary Enforcement and Intelligence Operations cell block sites. Cell block Detainee monitoring will be governed by procedures and protocols established by the CBSA and provided to the Contractor.

Operational Direction

Operational direction, if required by Contractor personnel, will be provided by the Manager, Regional Programs to the Contractor’s Operational Manager. In cases where the Manager, Regional Programs (Detention Operations) is not available he or she will delegate and identify another CBSA manager, supervisor or officer to provide operational direction to the Contractor’s operational manager.