Information Technology Service Management Solution

Solicitation number E62ZR-151627/A

Publication date

Closing date and time 2015/02/20 14:00 EST

Last amendment date

Description
Trade Agreement: WTO-AGP/NAFTA/AIT/Canada FTAs with
Peru/Colombia/Panama
Tendering Procedures: All interested suppliers may submit a bid
Attachment: None
Competitive Procurement Strategy: N/A - P&A/LOI Only
Comprehensive Land Claim Agreement: No
Nature of Requirements: 
Information Technology Service Management Solution


E62ZR-151627/A
Quenville, Elizabeth
Telephone No. - (613) 937-2727 
Email Address - elizabeth.quenville@pwgsc.gc.ca


The In-Service Support Sector (ISS) of Public Works and
Government Services Canada (PWGSC) Chief Information Officer
Branch (CIOB) has a requirement for an integrated ITSM tool
suite to support a centralised (single point of contact) Service
Desk, incident, problem and configuration management, Service
Request Management and IT Asset & Service Management functions,
and integrate with existing applications, such as Ms Dynamic, Ms
Sharepoint, SAP, PeopleSoft, GCDOCS, and SSC's Tivoli/SmartCloud
or other ITSM tool.
ISS is issuing this Request for Information (RFI) to identify
solution options available on the marketplace.

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any
procurement.

Documents may be submitted in either official language of Canada.

Contract duration

Refer to the description above for full details.

Trade agreements

  • World Trade Organization Agreement on Government Procurement (WTO GPA)
  • Canada-Panama Free Trade Agreement
  • Agreement on Internal Trade (AIT)
  • Canada-Colombia Free Trade Agreement
  • Canada-Peru Free Trade Agreement (CPFTA)
  • North American Free Trade Agreement (NAFTA)
Contact information

Contracting organization

Organization
Public Works and Government Services Canada
Address
11 Laurier St, Phase III, Place du Portage
Gatineau, Quebec, K1A 0S5
Canada
Contracting authority
Quenville, Elizabeth
Phone
(613) 937-2727 ( )
Address
11 Laurier St. / 11, rue Laurier
4C1, Place du Portage III
Gatineau, Quebec, K1A 0S5

Buying organization(s)

Organization
Public Works and Government Services Canada
Address
11 Laurier St, Phase III, Place du Portage
Gatineau, Quebec, K1A 0S5
Canada
Bidding details

Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

Tender documents
Document title Amendment no. Language Unique downloads Date added
ABES.PROD.PW_EEM.B006.E28332.EBSU002.PDF 002
English
 30
ABES.PROD.PW_EEM.B006.F28332.EBSU002.PDF 002
French
 5
ABES.PROD.PW_EEM.B006.E28332.EBSU001.PDF 001
English
 26
ABES.PROD.PW_EEM.B006.F28332.EBSU001.PDF 001
French
 2
ABES.PROD.PW_EEM.B006.E28332.EBSU000.PDF 000
English
 176
ABES.PROD.PW_EEM.B006.F28332.EBSU000.PDF 000
French
 17

Access the Getting started page for details on how to bid, and more.

Summary information

Notice type
Request for Information
Language(s)
English, French
Region(s) of delivery
National Capital Region (NCR)
Procurement method
Competitive – Open Bidding
Selection criteria
Not applicable
Commodity - GSIN
Click the links below to see a list of notices associated with the GSIN codes.