Information Technology Service Management Solution
Solicitation number E62ZR-151627/A
Publication date
Closing date and time 2015/02/20 14:00 EST
Last amendment date
Description
Trade Agreement: WTO-AGP/NAFTA/AIT/Canada FTAs with Peru/Colombia/Panama Tendering Procedures: All interested suppliers may submit a bid Attachment: None Competitive Procurement Strategy: N/A - P&A/LOI Only Comprehensive Land Claim Agreement: No Nature of Requirements: Information Technology Service Management Solution E62ZR-151627/A Quenville, Elizabeth Telephone No. - (613) 937-2727 Email Address - elizabeth.quenville@pwgsc.gc.ca The In-Service Support Sector (ISS) of Public Works and Government Services Canada (PWGSC) Chief Information Officer Branch (CIOB) has a requirement for an integrated ITSM tool suite to support a centralised (single point of contact) Service Desk, incident, problem and configuration management, Service Request Management and IT Asset & Service Management functions, and integrate with existing applications, such as Ms Dynamic, Ms Sharepoint, SAP, PeopleSoft, GCDOCS, and SSC's Tivoli/SmartCloud or other ITSM tool. ISS is issuing this Request for Information (RFI) to identify solution options available on the marketplace. Delivery Date: Above-mentioned The Crown retains the right to negotiate with suppliers on any procurement. Documents may be submitted in either official language of Canada.
Contract duration
Refer to the description above for full details.
Trade agreements
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World Trade Organization Agreement on Government Procurement (WTO GPA)
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Canada-Panama Free Trade Agreement
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Agreement on Internal Trade (AIT)
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Canada-Colombia Free Trade Agreement
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Canada-Peru Free Trade Agreement (CPFTA)
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North American Free Trade Agreement (NAFTA)
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Contact information
Contracting organization
- Organization
-
Public Works and Government Services Canada
- Address
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11 Laurier St, Phase III, Place du PortageGatineau, Quebec, K1A 0S5Canada
- Contracting authority
- Quenville, Elizabeth
- Phone
- (613) 937-2727 ( )
- Address
-
11 Laurier St. / 11, rue Laurier
4C1, Place du Portage IIIGatineau, Quebec, K1A 0S5
Buying organization(s)
- Organization
-
Public Works and Government Services Canada
- Address
-
11 Laurier St, Phase III, Place du PortageGatineau, Quebec, K1A 0S5Canada
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
| Document title | Amendment no. | Language | Unique downloads | Date added |
|---|---|---|---|---|
| ABES.PROD.PW_EEM.B006.E28332.EBSU002.PDF | 002 |
English
|
30 | |
| ABES.PROD.PW_EEM.B006.F28332.EBSU002.PDF | 002 |
French
|
5 | |
| ABES.PROD.PW_EEM.B006.E28332.EBSU001.PDF | 001 |
English
|
26 | |
| ABES.PROD.PW_EEM.B006.F28332.EBSU001.PDF | 001 |
French
|
2 | |
| ABES.PROD.PW_EEM.B006.E28332.EBSU000.PDF | 000 |
English
|
176 | |
| ABES.PROD.PW_EEM.B006.F28332.EBSU000.PDF | 000 |
French
|
17 |
Access the Getting started page for details on how to bid, and more.
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