HRP-RHP - RFI - Phoenix Pay Stabilization - Lowering the Queue

Trade Agreement: CETA / WTO-AGP / NAFTA / CFTA / FTAs with Peru / Colombia / Panama / Korea
Tendering Procedures: All interested suppliers may submit a bid
Competitive Procurement Strategy: N/A - P&A/LOI Only
Comprehensive Land Claim Agreement: No
Nature of Requirements: 

HRP - RHP"  RFI - Phoenix Pay Stabilization - Lowering the Queue

EN920-190988/D
Godard(681xe), Mario
Telephone No. - (613) 818-0360 (    )
Fax No. - (819) 956-2675 (    )

REQUEST FOR INFORMATION (RFI) 

Purpose and Nature of this RFI 

This RFI is a consultation initiative by which Public Services and Procurement Canada (PSPC) is requesting Industry feedback on solutions that may exist that will support Canada in achieving pay stabilization. Following this, Canada may use that industry feedback to advance one or a series of Request for Proposals (RFPs) with the focus on the ability to deliver the solution.

The objective of this RFI is to request information from Industry that addresses the concise problem statement presented here, in a challenge format.

This RFI is neither a call for tender nor a Request for Proposal (RFP). No agreement or contract will be entered into directly pursuant to this RFI. The issuance of this RFI is not to be considered in any way a commitment by the Government of Canada, nor as authority to potential respondents to undertake any work that could be charged to Canada. This RFI is not to be considered as a commitment by Canada to issue a subsequent solicitation or award contract(s) for the work described herein.

RFI Challenge Question for Industry

Lowering the Queue - the number of transactions logged in the Case Management Tool, awaiting some level of compensation advisor action has been an ongoing challenge over the past two years. The current business and system processes are not enabling the Government to reduce the backlog. Canada is seeking innovative approaches to processing the outstanding backlog. Detailed information on the queue composition and queue history can be found here: 
https://www.tpsgc-pwgsc.gc.ca/remuneration-compensation/services-paye-pay-services/centre-presse-media-centre/mise-a-jour-update-eng.html

Canada does not have a pre-conceived notion as to how to reduce the backlog and is open to suggestions from Industry on potential approaches to achieve this objective.

Canada is interested in receiving information that highlights: 

a) Best practices within high volume transaction processing environments and the accompanying case management technologies used to support efficient processing
b) Approaches used within successful high volume payroll processing operations
c) Various approaches to accelerating the close rate on the queue 
d) Industry ideas on how Canada could move forward with their HR and Pay systems in such a way as to reduce the volume of transactions that result in tickets in the queue.

Please see the RFI document for additional details. 

Response Costs: Respondents will not be reimbursed for any costs incurred by participating in this RFI. 

Documents may be submitted in either official language of Canada.
Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.