Enterprise Information Technology Service Management (EITSM)

Trade Agreement: WTO-AGP/NAFTA/AIT/Canada-Peru
FTA/Canada-Colombia FTA
Tendering Procedures: All interested suppliers may submit a bid
Attachment: None
Competitive Procurement Strategy: Best Overall  Proposal
Comprehensive Land Claim Agreement: No
Nature of Requirements: 
***The Solicitation closing date has been extended from May 22,
2012 to May 24, 2012.***



REQUEST FOR PROPOSAL (RFP) FOR INFORMATICS PROFESSIONAL SERVICES

Introduction:

The Department of Public Works and Government Services Canada
(PWGSC) is soliciting proposals from Bidders, on behalf of its
client the Department of National Defence, for the provision of
informatic professional services on an "as and when requested"
basis in support of the Enterprise Information Technology
Service Management (EITSM) project.

Objective:

This bid solicitation is being issued to satisfy the requirement
of the Department of National Defence (DND) (the "Client") for
the provision of informatics professional services to meet the
challenges of Enterprise Information Technology Service
Management project.  

The EITSM project seeks to implement an enterprise service
lifecycle approach (service strategy, service design, service
transition, service operation and continual service
improvement), using the Information Technology Infrastructure
Library (ITIL) framework, in the designated and classified
(SECRET) domains both at the strategic (garrison) and tactical
(deployed) levels.

To achieve Enterprise ITSM, there will be a need to transition
from multiple existing services (e.g. the Air Force currently
provides their own incident management, configuration management
and change management, using the Axios assyst toolset and have
their own service desk) to centralized services, using the Axios
assyst toolset as the standard.  This will require the migration
and integration from existing toolsets used for incident,
problem, configuration, change and release management, etc., to
the assyst toolset.

Contract Period and Options:

The period of the Contract will be for an initial one-year
period with the option to extend the term of the Contract by up
to three additional one-year periods under the same terms and
conditions.

Security Requirement: 

There is a security requirement associated with this
requirement. The Contractor must hold a valid Facility Security
Clearance at the level of SECRET and Contractor personnel
requiring access to CLASSIFIED information, assets or sensitive
work site(s) must each hold a valid personnel security screening
at the level of SECRET.

For additional information, consult Part 6 - Security, Financial
and Other Requirements, and Part 7 - Resulting Contract Clauses.

Controlled Goods Program:
This procurement is subject to the Controlled Goods Program.
Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any
procurement.

Documents may be submitted in either official language of Canada.