Solicitation number EN578-210002/A

Publication date

Closing date and time 2022/02/11 14:00 EST

Last amendment date

    Trade Agreement: CETA/WTO-AGP/CPTPP/CFTA/FTAs with Peru/Colombia/Panama/Korea/UK
    Tendering Procedures: All interested suppliers may submit a bid
    Competitive Procurement Strategy: Best Overall  Proposal
    Comprehensive Land Claim Agreement: No
    Nature of Requirements: 
    A) This Notice of Proposed Procurement is in replacement of previous Solicitation #24062-180627/D for Request Processing Software Solutions (RPSS) intended to support Access to Information and Privacy (ATIP).
    B) All amendments raised under previous Solicitation #24062-180627/D are applicable under the current EN578-210002/A solicitation for the Next Generation ATIP Solution Software. Please make sure to refer to the 11 amendments addressed under the previous solicitation as some of them address clarifications but also modifications to Statement of Work and Request for Proposal documentation.
    C) This new Solicitation #EN578-210002/A is intended to replace previous RPSS ATIP solicitation#24062-18027/D as changes were made to the financial assessment by providing a revised Basis of Payment (BOP). Note that no changes were made to the technical assessment.
    D) Previous bidders that have already provided technical proposal under solicitation #24062-180627/D and willing to use their previous technical proposal, with no modifications, for the current Solicitation #EN578-210002/A, must submit a revised financial bid in response to the revised BOP. By doing so, the bidder certify the validity of the previously technical bid provided. Canada makes no representations as to the compliance of the bids received in the previous solicitation. Bidders must satisfy themselves that their proposals meet all requirements of the solicitation.
    1.0 Overview
    The Request Processing Software Solutions (RPSS’s) are intended to support Access to Information and Privacy (ATIP) offices in over 265 Government of Canada (GC) institutions for the delivery of ATIP services.
    Given that GC institutions currently provide ATIP services in a wide variety of different ways with software solutions that in most cases are not flexible enough to efficiently retrieve information or allow for interaction/sharing of secured information, the GC seeks to modernize its various request management software solutions used throughout the federal government. New RPSS solutions must provide the GC with more current and more advanced technology in federal ATIP offices and should benefit in terms of significant gains in efficiency and administrative cost savings to process ATIP requests, and abandon existing stove-piped, legacy, and/or paper-based solutions.
    The GC is therefore seeking to put in place up to 2 multi-departmental contracts per Tier of functionality (Tier I and Tier II) for approximately 265 Government of Canada departments, agencies, Crown corporations and their wholly-owned subsidiaries to leverage.
    2.0 Capabilities and Business Requirements
    Canada seeks a number of capabilities and business requirements to be addressed by the Proposed Solution, including, but not limited to:
    2.1 The RPSS must achieve the following:
    i Automate or increase efficiency of electronically processing ATIP requests and administrative processes;
    ii Retire manual and/or paper-based processes;
    iii Increase integration among GC tools and systems;
    iv Streamline database design to increase performance and reliability;
    v Centralize data where feasible (single-source) and share via services;
    vi Reduce overall data footprint;
    vii Increase accuracy and standardization of data;
    viii Reduce data entry burden for staff;
    ix Better utilize existing data for improved analysis, reporting, and decision-making;
    x Improve system design, interface, usability, and user-friendliness;
    xi Reduce reliance on manual data corrections to reduce overall operational costs;
    xii Improve quality of system releases to minimize need for corrective maintenance;
    xiii Utilize innovative web technologies for integrated and cost-effective solutions;
    xiv Rapidly and efficiently respond to legislative mandates requiring system changes;
    xv Reduce overall costs to operate/maintain RPSS for processing ATIP requests;
    xvi Deploys on single or multi-domain network environments;
    xvii Interfaces (integrates) with the GC Online Request Service;
    xviii Produces consistent responses;
    xix Enables GC institutions to electronically deliver ATIP services in compliance with legislation and policies Including official languages and Accessibility;
    xx Offers a range of functionality levels for the processing of ATIP requests by GC institutions that have a need for higher levels of automation, integration and reporting; and
    xxi Offers additional functionality that can support GC institutions with advanced levels of automation, system integration, and specialized functionality for the delivery of their ATIP services.
    2.2 (a) Scope for TIER I:
    The Contractor must provide a cost saving version of the RPSS that provides the basic functionality required to deliver government of Canada ATIP obligations to the Canadian public. At a minimum, the solution at this tier must provide the functionality as described in Appendix A to Annex A of the RFP and must be aligned with Canadian legislation, policies and directives.
    Requirements such as:
    i Case Management;
    ii Electronic Redaction;
    iii Collaboration;
    iv Search and Reporting;
    v Auditing; and
    vi Application Security
    2.2 (b) Scope for TIER II:
    The Contractor must provide a robust version of the RPSS that provides the basic and advanced functionality required to deliver government of Canada ATIP obligations to the Canadian public. The Solution at this tier must provide the functionality as described in Appendix B to Annex A of the RFP and must be aligned with Canadian legislation, policies and directives.
    Tier II requirements provide additional functionality and / or more precision to requirements identified in the Tier I solution. A feature-rich solution that supports GC institutions with advanced levels of automation, system integration and specialized functionality to deliver ATIP services. Requirements such as:
    i Correspondence management;
    ii Fees management;
    iii Alerts;
    iv Workflow Management;
    v Metrics and Data Analysis; and
    vi Pattern Recognition and Machine Learning
    Delivery Date: 18/01/2022
    The Crown retains the right to negotiate with suppliers on any procurement.
    Documents may be submitted in either official language of Canada.

    Contract duration

    Refer to the description above for full details.

    Partner with another business

    The functionality to add your company name to the list of interested businesses is temporarily unavailable.

    This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

    Contact information

    Contracting organization

    Public Works and Government Services Canada
    11 Laurier St, Phase III, Place du Portage
    Gatineau, Quebec, K1A 0S5
    Contracting authority
    Bahidj, Dalia
    (873) 455-4889 ( )
    Terrasses de la Chaudière
    4th Floor, 10 Wellington Street
    4th etage, 10, rue Wellington
    Gatineau, Québec, K1A 0S5

    Buying organization(s)

    Public Works and Government Services Canada
    11 Laurier St, Phase III, Place du Portage
    Gatineau, Quebec, K1A 0S5
    Bidding details

    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

    Tender documents
    Document title Amendment no. Language Unique downloads Date added

    Access the Getting started page for details on how to bid, and more.

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Notice type
    Request for Proposal
    English, French
    Region(s) of delivery
    National Capital Region (NCR)
    Procurement method
    Competitive – Open Bidding
    Selection criteria
    Highest Combined Rating of Technical Merit and Price
    Commodity - GSIN
    Click the links below to see a list of notices associated with the GSIN codes.

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.


    Date modified: